THE DREAM ACCELERATOR: Terms + Conditions

Effective date: 09/09/2023

1. Coaching Package

Your Coaching Package includes:

  • 12 90-minute group coaching calls per month
  • Video modules on Kajabi
  • Actionable assignments
  • Access to a private community platform for coaching Monday through Friday

2. Expectations and Responsibilities

As your Coach:

  • I commit to being prepared for each coaching session.
  • I will devote our full attention to you during the coaching session.
  • My aim is to stretch you outside of your comfort zone into new areas and support you in doing so.
  • I provide resources and knowledge for your personal and professional endeavors.
  • I offer a safe space for you to express yourself and be heard.
  • I will challenge and encourage you to create the life you dream of.
  • I am here to offer support, encouragement, feedback, and guidance throughout the Program.

As the Client, your responsibilities include:

  • Attending each coaching session on time with 100% focus.
  • Providing payment in accordance with the prior agreement set in the discovery session.
  • Completing action steps between coaching sessions.
  • Being open to new ideas.
  • Being ready to take action and make quick decisions.
  • Making the program a priority.
  • Being prepared and making time for the work required for the Program.
  • Trusting the process.
  • Taking responsibility for your outcomes and results.
  • Asking any questions as they arise.

3. Client Investment

You are responsible for paying the agreed-upon invoice total of $4,500 if Paid in Full or $5,500 for Payment Plan before December 7.

Or $5,500 Pay in Full or $6,000 for Payment Plan.

4. Emergency Rescheduling

In the event of unforeseen emergencies, including but not limited to illness, personal emergencies, or circumstances beyond our control, we reserve the right to reschedule coaching calls. We will make reasonable efforts to notify you as soon as possible if such circumstances arise and will work with you to reschedule the affected coaching sessions promptly.

We understand the importance of consistency in the coaching process and will make every effort to minimize disruptions caused by emergency rescheduling. We appreciate your understanding and flexibility in such situations.

5. Client Attendance Responsibility

It is the sole responsibility of the Client to attend and participate in scheduled coaching calls. If the Client fails to attend a coaching call without providing advance notice and without rescheduling, it shall not be the responsibility of the Coach to make up or compensate for missed sessions. The Client understands that consistent attendance and active participation are essential for the success of the coaching program, which is the Client's responsibility and not the Coach's.

6. Investment

You agree that you are financially willing and able to invest the discussed amount in this Program. There is no refund policy on this Program.

7. Payment and Credit Card Dispute Policy

A) Payment Authorization: By enrolling in our Program and providing your credit card information for payment, you expressly authorize Alexandria Kemp or her designated payment processor to charge your credit card for the agreed-upon Program fees. You understand and agree that these charges are non-refundable.

B) Dispute Resolution: In the event of a credit card dispute initiated by the Client, Alexandria Kemp will make reasonable efforts to resolve the issue promptly. However, you acknowledge and agree that disputing a charge without prior communication or attempting to obtain a chargeback through your credit card issuer may result in the following consequences:

• Immediate Termination of Access: Any credit card dispute, regardless of the outcome, will result in the immediate termination of your access to the Program, including access to any coaching sessions, materials, and the private community platform.

• Repayment Obligation: In the event of a successful credit card dispute that results in a chargeback, you are legally obligated to reimburse Alexandria Kemp for the full amount of the disputed charges, plus any related fees incurred by Alexandria Kemp or her payment processor.

C) Communication: If you have concerns or believe there is an error in a charge, you agree to first contact Alexandria Kemp directly at [email protected] to attempt to resolve the issue. Alexandria Kemp will work with you in good faith to address any billing discrepancies or concerns.

D) No Refund Policy: You acknowledge and accept that there is a strict no-refund policy for the Program, except as explicitly stated in this Agreement. In the event of a credit card dispute resulting in a chargeback, any related fees incurred by Alexandria Kemp or her payment processor will be your responsibility, and these fees will be added to the outstanding Program fees.

E) Termination of Services: If a credit card dispute results in a chargeback, Alexandria Kemp reserves the right to immediately terminate your access to the Program, including access to any coaching sessions, materials, and the private community platform.

F) Responsibility for Outstanding Payments: You remain fully responsible for the payment of any outstanding Program fees, even in the case of a credit card dispute. Failure to settle outstanding balances may result in legal action to recover the owed amount.

8. Authorization and Receipt

By making payments via PayPal, Venmo, debit card, or credit card, you will receive an electronic receipt.

9. Missed Payment

If payment is not received by the due date, or if there is an issue with the payment transaction or method, you will be notified by email and given a 3-day grace period to make the payment following the due date. During this time, the Program will be put on hold. If no payment is made within the 3-day grace period, the Program will terminate, and you will forfeit any remaining Coaching Sessions and Program access.

10. Refund Policy

There is no refund policy for this Program.

11. Confidentiality

All information exchanged during the Program will be kept strictly confidential unless required by law, ethics, or upon written authorization by you.

12. Intellectual Property Rights

Alexandria Kemp retains all ownership rights to the materials provided during your participation in the Program. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from Alexandria Kemp without prior written consent.

13. Personal Responsibility, Disclaimer & Release of Claims

• Personal Responsibility and Assumption of Risk

You acknowledge that you take full responsibility for your well-being and all decisions made before, during, and after your Program. Alexandria Kemp is not a lawyer, accountant, therapist, counselor, or doctor, and the Program does not provide legal or financial advice. 

• Disclaimer:

Alexandria Kemp explicitly states that while serving in the role of a Life Coach, she is not, nor is she holding herself out to be, a lawyer, accountant, registered therapist, counselor, doctor, or any other professional position at any time before, during, or after your Program. Nothing contained in this Program is intended to substitute for other business tools and services you may require. Alexandria Kemp is not providing legal or financial advice in any way. Clients should always seek the advice of their own attorney, accountant, or financial manager regarding their legal and financial situations.

• Limitation of Liability, Indemnification, and Release of Claims

Alexandria Kemp and affiliated parties are not responsible for the information you request or receive through this Program. By signing this Agreement, you release Alexandria Kemp and affiliated parties from any liability arising from your participation in the Program.

14. Other Important Terms

Termination

The client may terminate this Agreement at any time with 72 hours written notice via email, remaining financially responsible for the full cost of the Program.

Notice

All correspondence or notice required regarding the Program shall be made to Alexandria Kemp and the Client via email. [email protected]

Modification of Agreement

Any modification of this Agreement must be in writing and signed by both Parties.

Consent for Use of Program Outcomes in Marketing

By signing this Agreement, you hereby grant Alexandria Kemp permission to use any positive outcomes, testimonials, and feedback resulting from your participation in the Program for marketing and promotional purposes. This includes but is not limited to, written testimonials, video testimonials, and case studies.

You understand that your participation in the Program and the results achieved may be shared on Alexandria Kemp's website, social media platforms, marketing materials, and other promotional channels for the purpose of showcasing the effectiveness and benefits of the Program to potential clients.

If you have any concerns or do not wish for your outcomes to be used in marketing materials, please notify Alexandria Kemp in writing at [email address] before or during the Program.

Assignment

This Agreement cannot be assigned or transferred.

No Waiver

The failure to enforce any provision of this Agreement does not waive the right to later enforce it.

Effect of Partial Invalidity

If any provision of this Agreement is held invalid, the remaining provisions shall remain in full force and effect.

Dispute Resolution

In case of disputes, both Parties agree to submit to binding arbitration before a single arbitrator.

Non-Disparagement

The Client agrees not to engage in conduct or communications designed to disparage the Program or Alexandria Kemp.

10. Governing Law

This Agreement is governed by the laws of the United States, and disputes shall be resolved in California courts.

11. Entire Agreement

This Agreement constitutes the entire agreement between the Parties, superseding any prior understandings or representations.

By checking this box, you acknowledge that you have read, understand, agree to, and accept all the terms and conditions of this Agreement and the Privacy Policy.

Privacy Policy

Collection of Personal Information

We may collect personal information from you, including your name, email address, and contact information. This information is collected when you sign up for our coaching Program.

Use of Personal Information

We use your personal information for the following purposes:

  • To provide coaching services as described in the Program.
  • To communicate with you about the Program and related matters.
  • To process payments for the Program.

Confidentiality

All information shared during coaching sessions will be kept strictly confidential, except when required by law, ethics, or with your written authorization.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure.

Third-Party Services

We may use third-party services for payment processing, and they have their own privacy policies.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Contact Information

For any questions or concerns about this Privacy Policy, please contact us at [email protected].

By completing the information below and signing, you acknowledge that you have read, understand, agree to, and accept all the terms and conditions of this Agreement and the Privacy Policy.